FREQUENTLY ASKED QUESTIONS
How can I pay for my order?
We accept all Visa, Mastercard, Discover, and American Express credit and debit cards. Our checkout is secure and uses encryption for the privacy of your information. Ensure the billing address matches what the card has on file. You can still have your order shipped to a different address, just select the box under the billing address to fill out your shipping information. We also accept cashapp, zelle or money orders just select your option when checking out.
What shipping services do you use? Can you overnight order?
We offer FREE USPS priority shipping by default. The quickest shipping option we have available is USPS Priority Express which is 1-2 shipping days. Just add express shipping to your cart when checking out ($26).
Do you offer any discount for first time customers?
Yes! You can get a 15% coupon code for your first order by emailing us at floridarooted@aol.com or text us 786-707-5126
Do you have a satisfaction guarantee?
Yes! We want you to have the best experience with our products, so we offer a 30-day guarantee. If, for any reason, you encounter issues with your order or you find yourself unsatisfied with our products, kindly inform us so we can work on a resolution. Your satisfaction is our priority!
How do I track my order?
After your order is shipped from our warehouse, you will receive an automated email containing a link with a USPS tracking link. If you can’t find the email or think you may have put in the wrong email address, please contact our customer service team and we can get your tracking.
How long will it take for my order to arrive?
All orders placed today before 2:00 pm EST will be shipped the same day. Orders placed after that will be shipped the following day. You’ll receive a tracking number sent to your email once it ships.
The tracking status for my package is not updating, what to do?
Don’t worry! Sometimes, the shipping carrier might not update the tracking information immediately, but the package is still in transit. If you haven’t received it within 12 days of placing your order, please reach out to us, and we’ll be happy to assist you.
USPS says my package was delivered but it was not, what now?
If USPS shows your package as delivered but you can’t find it, first, check with your neighbors and people you live with as it might have been misdelivered. Sometimes, carriers will mark packages in advance, so please be patient and give it a day or two to turn up.
What is kratom?
Mitragyna speciosa, commonly known as kratom, is a tropical tree related to the coffee plant that comes from deep within the rainforests of Southeast Asia. Locals have been using kratom’s alkaloid rich leaves for centuries for their therapeutic and energizing qualities.
What are the different strains of kratom?
Our kratom strains are diverse and tailored to meet various needs. For an energizing boost, you might explore White Vein strains, while Red Vein strains are favored for relaxation. Green Vein strains strike a balance between the two.
What kratom product is best for my needs?
The effects of kratom will vary from person to person. The main factors are serving size, tolerance, and the user. Every batch is also unique in that the amount of each alkaloid varies and that affects the user experience. This is the nature of all kratom products. For our natural powder, capsules, and whole leaf, green strains are generally more energizing and uplifting, red strains are more calming and sedating, and white strains can be a combination of both effects more leaning towards motivation and focus as some customers describe.
Is your kratom lab tested?
Absolutely, all of our kratom undergoes stringent lab testing for safety and quality. We’re dedicated to providing you with the best, which includes thorough testing for bacteria, mold, contaminants, and heavy metals.
How should I take kratom powder?
There are various enjoyable ways to take kratom powder, from mixing it with your favorite drinks to brewing it into tea. Or chewing our whole leaf right off the tree!
Do you offer wholesale pricing?
We do! Please see our “bulk” pricing for our 10 or 20 kg packs. For larger orders please email us!
Still have a question?
The quickest way to get any answer not covered here is to email us at floridarooted@aol.com or text us at 786-707-5126