Floridarooted LTD.

EU Phone: +442031292275
Customer Service Phone: 786-707-5126
Customer Service Email: floridarooted@aol.com
Hours of Operation: M-F 9am-5pm EST.

Refund Policy

Return of Goods / Refunds. 30 day returns and refunds on products except live plants/cuttings. An exchange or store credit may be available in certain circumstances. In order to qualify for an exchange or store credit, you must return the original purchased product. Floridarooted LTD may refuse return requests if the returned product is opened (all Floridarooted LTD products are packaged in heat-sealed zip locks), and Floridarooted LTD may deny an exchange or credit request upon inspection of the returned product. Floridarooted LTD will not reship a returned product for any reason. Illegitimate chargebacks will be contested and/or sent to collections for the original amount, with the addition of a $75 fee. Floridarooted LTD does not assume the responsibility of return shipping costs on any returned products (defective or otherwise). All orders are thoroughly inspected at Floridarooted LTD and adequately packed before shipment.

On live plants and seeds, you must contact us within at least three (3) days of your receipt of the product in order to quality for an exchange or store credit. These products are not illegible for returns.

Subject to the disclaimers and limitations set forth above, Floridarooted LTD guarantees that live plants will arrive alive and healthy, if the following conditions are met: the package is delivered on the first attempt or provided a safe location for delivery; the package is immediately opened upon arrival and the contents cared for ; the package is not left exposed to the elements (or any other extreme conditions) upon delivery; and you report any damage to Floridarooted LTD within three (3) days of receipt, as noted above. As Floridarooted LTD has no control over your abilities as a grower, Floridarooted LTD does not guarantee plants’ continued survival once in your possession. If you believe that a product offered by Floridarooted is not as described, your sole remedy is to return it in an unused condition for exchange or store credit.